Our Commitment to Your Satisfaction
At Alo Fashion Store, we believe that confidence in your purchase is as important as the seamless comfort our fashion provides. Just as our products are designed to transition effortlessly through your dynamic lifestyle, our returns process is crafted to be straightforward and reliable. We want you to love every piece from our collections—whether it’s our premium Jackets & Coverups, cozy Onesies & Dresses, or essential Body care products.
Return & Exchange Timeframe
We gladly accept returns and exchanges within 15 days from the date you receive your order. This gives you ample time to ensure your Alo Fashion items fit perfectly and meet your style expectations.
Conditions for Returns & Exchanges
- Items must be unworn, unwashed, and in original condition with tags attached
- Original packaging must be included
- A receipt or proof of purchase is required
- Return shipping costs are the responsibility of the customer
⚠️ Non-Returnable Items
For health and safety reasons, the following product categories cannot be returned or exchanged:
- Beauty & Wellness products (opened or used items)
- Body care items (opened or used)
- Face products
- Gels of any kind
- Hair care products that have been opened
These restrictions help us maintain the highest standards of hygiene and customer safety across our wellness and personal care collections.
Step-by-Step Return Process
- Initiate Your Return Request
Contact our customer care team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information. - Receive Return Authorization
Our team will respond within 24-48 hours with a Return Authorization Number and detailed instructions. - Package Your Items
Carefully pack the items in their original packaging, including all tags and documentation. - Ship Your Return
Send your return package to:
Alo Fashion Store Returns
3419 Camden Street
Sparks, US 89431
We recommend using a trackable shipping service. - Processing
Once we receive your return, we’ll inspect the items and process your refund or exchange within 3-5 business days.
Return Request Template
Copy and paste this template into your email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Alo Fashion Store Customer Care Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number] Order Date: [Date of Purchase] Items to Return/Exchange:
– [Product Name], [Size], [Color] – [Product Name], [Size], [Color]
Reason for Return/Exchange: [Please specify – size issue, color preference, product defect, etc.]
Preferred Resolution: [Refund / Exchange for [Specific Product]]
Contact Information:
Full Name: [Your Full Name] Email: [Your Email Address] Phone: [Your Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]
Refund Information
Processing Time: Once we receive and inspect your return, refunds will be processed within 3-5 business days.
Refund Method: Your refund will be issued to the original payment method used during purchase:
- Visa/MasterCard/JCB cards: 3-5 business days after processing
- PayPal: 1-3 business days after processing
Please note that shipping charges are non-refundable. For exchanges, we’ll cover the shipping costs for your replacement items.
International Returns
As we serve customers worldwide (excluding some Asian countries and remote locations), international returns are accepted following the same 15-day policy. Customers are responsible for return shipping costs and any applicable customs duties.
Need Assistance?
Our customer care team is here to help you style your life with confidence—from product selection to returns support.
Email: [email protected]
Address: Alo Fashion Store, 3419 Camden Street, Sparks, US 89431
Response Time: We typically respond within 24-48 hours
We reserve the right to deny returns that don’t meet our policy conditions. This policy applies only to items purchased directly from jackets-alo.com.